These documents govern your use of Tripshepherd, the Tripshepherd mobile apps, and tours booked through the platform. Each is a reference copy — when you sign up, book, or participate in a tour, you accept the version that is in effect at that moment, and we keep a record of what you accepted.
Conduct that is not allowed on the Tripshepherd platform — fraud, abuse, scraping, harassment, and security violations. Pending review by legal counsel.
What you authorize when you consent to a background check through Certn — the information shared, how the result is used, how long it is kept, and how to dispute it.
How bookings, payments, cancellations, refunds, rescheduling, and no-shows work on Tripshepherd. Pending review by legal counsel.
How to write reviews, share photos, and contribute content on Tripshepherd. Pending review by legal counsel.
How Tripshepherd uses cookies, pixels, and similar technologies. Pending review by legal counsel.
What the required onboarding documents are, why we ask for them, and exactly where to get your driver's abstract in every Canadian province and territory.
Terms that apply to guides, driver-guides, hosts, and operations users who access the Tripshepherd platform in a guide-facing or operations-facing role.
How Tripshepherd collects, uses, shares, protects, and retains your personal information.
The agreement that governs your use of the Tripshepherd platform — accounts, bookings, payments, content, and conduct. Pending review by legal counsel.
Assumption of risk, release, and covenant not to sue for tour participants. Read carefully — this affects your legal rights.
Documents marked Draft are being reviewed by our legal counsel and may change before they become binding. Documents without that label are the active versions.
When you sign up, book a tour, or participate in an experience, the version of the relevant document in effect at that moment is the version you accept. We keep a record so we can always show you exactly what you agreed to.
Questions? Email info@tripshepherd.com.
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Your AI-first operator command center for Tripshepherd
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Manage bookings, manifests, guide assignments, and attraction tickets from one place.
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Let AI detect guest intent, suggest actions, and draft responses automatically.
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Track vehicles, pre-departure inspections, and real-time guide field events.
Finance
View revenue dashboards, departure P&L, process refunds, and export payroll.